Updated: Dec 9, 2022
Employee feedback is key to improving any organization, yet it's often easier said than done. Managers need to be able to listen to feedback and act on it in a timely manner. This can be challenging, but it can be accomplished with the right tools and attitude.
This blog post will discuss "employee feedback," why it's essential, and how managers can embrace it in their organizations to improve productivity and engagement.
Benefits of Employee Feedback
Employee feedback is simply information employees provide that managers can use to improve the business. It can come in many forms, from informal conversations to structured surveys.
But no matter the format, employee feedback is essential to making any organization better because they work at the frontline of the business, responding to customers, producing goods or services, or marketing your company.
There are many reasons why employee feedback is so important.
First, it can help identify problems that need to be addressed. If employees are unhappy with a particular process or policy, they're likely to let their managers know. Feedback allows managers to fix the problem before it becomes a more significant issue.
Second, employee feedback can help assess whether current practices are effective. Are employees using the most efficient methods possible? Are they satisfied with their work environment? Feedback can provide valuable insights into these questions.
Third, employee feedback can help build trust between employees and managers. When employees feel their voices are being heard, they're more likely to trust their managers and be engaged in their work. This trust is essential for any organization looking to improve its performance.
Embracing Employee Feedback
So how can managers go about embracing employee feedback?
First, they need to create an environment where feedback is encouraged. Managers should build a feedback culture where employees can share their ideas, opinions, and complaints without fear and intimidation. This means setting up a system where employees can provide feedback quickly and anonymously if they so choose. It also means making it clear to employees that feedback is welcomed and appreciated.
Second, managers need to act on the feedback they receive. This doesn't mean making changes immediately, but it does mean considering the feedback and taking action when appropriate. Gathering formal or informal input but not acting on it will result in them not giving any more feedback, silence them and cause disengagement, resulting in a less productive work environment.
Managers need to follow up with employees after changes are made. This helps ensure that employees feel like their feedback is being listened to and acted on.
How to receive feedback from your employees?
There are several ways you can receive feedback from your employees:
One-on-one informal meetings
This is a great way to get feedback from your employees on a regular basis. You can meet with them individually or in small groups to discuss how things are going and get their input on various aspects of the company and how the current policy and procedures influence their morale and motivation.
Another excellent way to gather feedback from your employees is through surveys.
You can use online tools such as SurveyMonkey or Google Forms to create simple surveys that your employees can fill out anonymously. This is a great way to get honest feedback about various aspects of the company, such as the work environment, management, etc.
Companies can conduct surveys regularly as frequently as weekly, biweekly, monthly, or quarterly. Weekly or biweekly surveys can be much more effective as managers can gather information about the events and processes in the last week or two.
Managers could have a chance to act upon the problems quickly instead of waiting three months to address them.
Another option for receiving feedback from your employees is to set up suggestion boxes in various locations around the office. This gives employees a chance to submit their ideas and suggestions anonymously.
Indeed, nowadays, multiple software on the market can replace the physical suggestion boxes, but you get the point.
Another great way to get feedback from your employees is to hold regular group meetings. This gives everyone a chance to voice their opinions and share their ideas.
Giving and receiving positive feedback is much easier, particularly in groups, but managers should be ready and trained to accept negative feedback. When employees provide negative feedback, you should not react, keep calm, take notes, and take to the upper level to address the problem and communicate the solution with your employees.
Another valuable way to gather feedback from your employees is through exit interviews. This can be done with employees who are leaving the company, either voluntarily or involuntarily.
Exit interviews can provide valuable insights into why employees are leaving and what could be improved about the company.
New employee feedback
It may be helpful to ask for feedback from your new employees who have just passed through onboarding. Their feedback will be unbiased since they have no idea about the company culture and work environment.
Whatever ways you gather feedback from your employees, you must analyze the information and create a plan to address them. Indeed, you don't have to fix all concerns, and it is not your promise to create a problem-free work environment, but it is essential to show that you act based on it. Creating such a worry-free feedback culture could help boost employee morale and engagement, eventually increasing company bottom lines.